#1 2017-09-15 18:20:25

rafaelmanochio
Member
Registered: 2017-09-15
Posts: 6

xsibackup cron job killed with no details

Good afternoon everyone!

A few days ago I'm having trouble with the scheduled cron jobs.
On several servers I have received the message below:

Destination disk format: VMFS thin-provisioned
Cloning disk '/vmfs/volumes/infra/compras-ti/compras-ti-000001.vmdk'...
Clone: 100% done.
2017-09-13T03:36:57|  Excerpt
---------------------------------------------------------------------------------------------------------------------------------
2017-09-13T03:36:57|  Hot backup selected for VM: [cofre], will not be switched off
---------------------------------------------------------------------------------------------------------------------------------
2017-09-13T03:37:00|  [cofre] Info: attempting to free 3688039 mb at [ /vmfs/volumes/backup_2 ]
---------------------------------------------------------------------------------------------------------------------------------
Killed

Up until a few days ago the backup worked normally.
The destination datastore has 36TB and has free space.
What am I doing wrong?

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#2 2017-09-16 14:52:26

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: xsibackup cron job killed with no details

Can you offer some more details?, namely: backup job string and complete output log.

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#3 2017-09-18 17:05:54

rafaelmanochio
Member
Registered: 2017-09-15
Posts: 6

Re: xsibackup cron job killed with no details

Sure! sorry for the delay, here is the server configuration and log output:

xsibackup-cron line:

"/vmfs/volumes/datastore_esx5/xsi-dir/xsibackup" --time="Mon 03:00|Tue 03:00|Wed 03:00|Thu 03:00|Fri 19:30|Sat 03:00|Sun 03:00" --backup-point="/vmfs/volumes/backup_2" --date-dir=yes --backup-room=30000 --backup-type=running --mail-from=(EMAIL CONFIG OMITTED BY ME) --subject = "Host_10-90-0-5 - DateDir Backup"
#####################################################################################
#                                                                                   #
#  (c) XSIBACKUP-FREE 9.0.1 | Backup for (c) VMWARE ESXi Hypervisor by 33hops.com   #
#                                                                                   #
#####################################################################################

XSIBackup PID: 76173465                                             esx5.mydomain.edu.br
Mon, 18 Sep 2017 03:00:02 +0000                          IPv4: 10.90.0.5/255.255.0.0
VMware ESXi 5.5.0 build-1331820                   (c) Rsync 3.1.0 as opt. dependency

---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:00:05|  Found --backup-point at [ /vmfs/volumes/backup_2 ]
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:00:05|  The backup room has been limited to 30000 gb.
2017-09-18T03:00:05|  Getting list of all VMs...
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:00:06|  23     classificados                           [infra] osclass/osclass.vmx
...
--- Gigantic list of VMs
...
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:12|  VMs to backup:
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:12|  23     classificados                           [infra] osclass/osclass.vmx                                                                        ubuntu64Guest           vmx-10                                                                               
...
--- Another gigantic list of VMs
...
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:23|  Needed room: 12942 Gb.
2017-09-18T03:06:23|  Available room: -282 Gb.
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:23|  Not enough room to make the backup, some older folders will be deleted
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:33|  Excerpt
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:33|  Hot backup selected for VM: [classificados], will not be switched off
---------------------------------------------------------------------------------------------------------------------------------
2017-09-18T03:06:36|  [classificados] Info: attempting to free 107089 mb at [ /vmfs/volumes/backup_2 ]
---------------------------------------------------------------------------------------------------------------------------------
Killed

Last edited by rafaelmanochio (2017-09-18 17:07:55)

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#4 2017-09-18 20:23:08

rafaelmanochio
Member
Registered: 2017-09-15
Posts: 6

Re: xsibackup cron job killed with no details

After analyzing the target datastore, I believe that xsi is not able to delete the old backup folders. I can not find a reason for this, other servers are working normally and have identical installation.

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#5 2017-09-19 06:18:21

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: xsibackup cron job killed with no details

There are many causes that could lead to a timeout trying to delete those folders: hardware flaw, NFS options, permissions, etc...

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#6 2017-09-20 19:15:46

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: xsibackup cron job killed with no details

Please, upgrade to latest version. We have fixed many non critical bugs lately.

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#7 2017-09-20 19:21:56

rafaelmanochio
Member
Registered: 2017-09-15
Posts: 6

Re: xsibackup cron job killed with no details

Thanks for replying!
I believe I found the cause of the problem, one of our coworkers was using the VMDK stored in the backup storage in an active VM, so the XSI was not able to remove the folder, which caused the timeout .
It would be interesting to have a warning about this in the log files.

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#8 2017-09-21 08:04:09

seiya
Member
Registered: 2017-09-21
Posts: 2

Re: xsibackup cron job killed with no details

Hi,
I have similar issue with newest version used on ESXi 6.5.

[root@localhost:/vmfs/volumes/599e8685-c715c7e9-977b-0024e8378ad4] /vmfs/volumes/ds1/xsi-dir/xsibackup --backup-point="/vmfs/volumes/backups" --backup-type=running --date-dir=yes --mail-from="sgrnet.dev@gmail.com" --mail-to="l_dev@my-domain.com" --subject="[XSI] Backup - Chloe" --smtp-srv="smtp.gmail.com" --smtp-port=465 --smtp-sec=TLS --smtp-usr="sgrnet.dev@gmail.com" --smtp-pwd="xxx" --smart-info=yes

#####################################################################################
#                                                                                   #
#  (c) XSIBACKUP-FREE 9.1.9 | Backup for (c) VMWARE ESXi Hypervisor by 33hops.com   #
#                                                                                   #
#####################################################################################

Killed

On the other hand, the following command works OK:

[root@localhost:/vmfs/volumes/599e8685-c715c7e9-977b-0024e8378ad4] /vmfs/volumes/ds1/xsi-dir/xsibackup --backup-point="/vmfs/volumes/backups" --backup-type=running --date-dir=yes

Can anybody help?

Last edited by seiya (2017-09-21 08:09:01)

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#9 2017-09-21 08:49:43

seiya
Member
Registered: 2017-09-21
Posts: 2

Re: xsibackup cron job killed with no details

OK, I've found the reason. The `--smart-info=yes` caused this, after removal the script works OK.

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#10 2017-09-21 17:27:13

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: xsibackup cron job killed with no details

We'll review that module in the next main revision, it just loops and prints HD S.M.A.R.T. info though, there might be some weird unfiltered characters involved in your issue. Thank you for the feedback.

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#11 2018-01-13 18:28:31

cmgj
Member
Registered: 2018-01-13
Posts: 2

Re: xsibackup cron job killed with no details

I have this issue as well if I add --smart-info=yes  I thought smart-info used to be included in the free version, it looks like it is only the pro version now?  Also, it is trying to display that it is only available in the pro version but it is failing:

#####################################################################################
#                                                                                   #
#  (c) XSIBACKUP-FREE 9.1.11 | Backup for (c) VMWARE ESXi Hypervisor by 33hops.com   #
#                                                                                   #
#####################################################################################

Killed
[root@esxi3:/vmfs/volumes/a7f0ec19-f26b72ab/scripts/XsiBackup]

I found the error is that the src/smartinfo has the "xsib_shutdown" command in it, which is killing the running of the backup before starting and having a chance to email the smartinfo output (FREE: states that it is a pro function) to the user.

Last edited by cmgj (2018-01-13 18:45:00)

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