#1 2020-06-01 10:45:25

drazenmd
Member
Registered: 2020-06-01
Posts: 4

XSIDiff license

Hello,

I have three hosts on which I am getting an error "CLRSYNC1 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)".

One of the licenses is XSIDiff_24691_license_000406F100000000000000003497f65a8bc5.key (if you can check something). I am sure that I have uploaded the correct one because I have compared MAC address of that host.

I am using version XSIBACKUP-FREE 11.2.8.

What I tried is to delete request.key and after it's recreated I have uploaded it but no new licence is created. Licence key is in correct folder xsi-dir.

Can you please check this.

Regards

Offline

#2 2020-06-01 16:43:57

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSIDiff license

If you have upgraded to (c)XSIBackup-Pro 11.2.15 or above, that is not the right license key. New license keys begin by the MAC address, thus it should be something like:

a417f35a8bc5_...

In that case you should regenerate a new license key, the old ones can be deleted once you have set the new ones up.
Please, read the change log before upgrading your software.

https://33hops.com/xsibackup-change-log.html

Offline

#3 2020-06-02 10:10:26

drazenmd
Member
Registered: 2020-06-01
Posts: 4

Re: XSIDiff license

I have one ESXI host with XSIBACKUP-PRO 11.2.12  version and there I have a licence with key 0894ef13e540... From there I am backing up other hosts which have XSIBACKUP-FREE 11.2.8 and for them licence is starting XSIDiff... not with a MAC

Offline

#4 2020-06-02 14:52:32

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSIDiff license

You can't mix XSIBackup versions at your will. Please install latest Pro version in one host and uninstall Free version from all other hosts to allow Pro to manage them.

Offline

#5 2020-06-03 09:47:01

drazenmd
Member
Registered: 2020-06-01
Posts: 4

Re: XSIDiff license

Hi, did that. Removed XSI Backup free from other hosts. Did upgrade of XSIBACKUP-PRO to version 11.2.19, before it was 11.2.12. I have a license for XSIDiff but still getting error CLXSITO1 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit).

I am starting backup like this
/vmfs/volumes/freeNAS/xsibackup/XSIBackup-Pro/xsibackup --host=x.x.x.x:22 --snapshot=doquiesce --backup-prog=xsitools:z --backup-room=10000 --backup-type=custom --backup-vms="Test" --mail-to=x@x --subject="XSI Report" --backup-point=/someDirectory --use-smtp=1

Offline

#6 2020-06-03 09:52:50

drazenmd
Member
Registered: 2020-06-01
Posts: 4

Re: XSIDiff license

I have also deleted request.key and when the new one was generated I have uploaded it to get new licence key but didn't get any. Still have the old one

Offline

#7 2020-06-03 10:12:49

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSIDiff license

Please contact support if you own a Pro license, you need some personalized support, as revising your profile.

Offline

Board footer