#1 2020-04-28 18:17:07

daveoj
Member
Registered: 2020-04-28
Posts: 2

CPERROR2 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)

I'm getting this error when trying to perform a OneDiff backup of running VMs to an NFS-mounted volume:

[dns01] CPERROR2 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)

grep: bad regex '[dns01] error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)
'

(where 'dns01' is the name of the VM it's trying to backup).

This is with XSIBACKUP-PRO 11.2.19 running on ESXi 6.5u3. I have tried a clean install, and following advice from an earlier thread, uploaded the new request.key, and downloaded the new license.key file.

Any suggestions?

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#2 2020-04-29 15:40:41

admin
Administrator
Registered: 2017-04-21
Posts: 1,386

Re: CPERROR2 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)

Delete the request.key file, let a new one be generated and upload it to get a new license.key file. Then contact support to remove the old license file to free the slot in the user area.

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#3 2020-04-29 18:26:54

daveoj
Member
Registered: 2020-04-28
Posts: 2

Re: CPERROR2 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)

I did that as part of my troubleshooting - so I see the new license was generated, but I still get the issue. I've tried again today, and had it regenerate a new 'request.key' (which was identical to the previous one, incidentally). I've uploaded it, but no new license is generated... I'm assuming because it already has one for that request.key.

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#4 2020-05-05 15:15:52

admin
Administrator
Registered: 2017-04-21
Posts: 1,386

Re: CPERROR2 error: (c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)

You just need to pick the right one. Check your MAC with the script and select the one begining by the MAC address.

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