Registered users
Linkedin Twitter Google+

In order to improve user's experience and to enable some functionalities by tracking the user accross the website, this website uses its own cookies and from third parties, like Google Analytics and other similar activity tracking software. Read the Privacy Policy
33HOPS, IT Consultants Download XSIBackup
33HOPS ::: Proveedores de Soluciones Informáticas :: Madrid :+34 91 930 98 66Avda. Castilla la Mancha, 95 - local posterior - 28700 S.S. de los Reyes - MADRID33HOPS, Sistemas de Informacion y Redes, S.L.Info

33HOPS remote support tariffs.

Applicable to XSIBackup and to any of our knowledge fields.

We offer three types of service plans to cover different needs. You can prepay hours at your own pace for punctual support requests as per our Under Demand Support service plan, or buy 10 h. packs with a 17% discount and improved availability according to Paquetized Support service plan.

For longer term contracts we offer an anual Frame Contract with an additional discount and inmediate availability. A minimum of 100 yearly hours must be bought to sign a Frame Contract. The anual fee is payable in Jan and July.

We usually attend all service requests within the same day, nevertheless we give priority to Frame Contract clients over Paquetized Support clients and the latter over Under Demand clients. If due to a punctual overload we cannot attend your request within the contractual response time frame, you'll be elegible for a full refund of the non consumed hours.

Service plan Response Price/h
Under Demand Support Up to 48 h. 59 EUR.
Paquetized Support Same day 49 EUR.
Frame Contract 4. h 43 EUR.

A weekly report worksheet is issued for Frame Contracts and Paquetized Support. Under demand support documentation will consist in a detailed invoice.
This page was last modified on 2019-05-06

Website Map
Resources & help
33HOPS Forum
Index of Docs

©33HOPS site relies on the following technologies and partners:
SSL Protocol PayPal Payment Gateway Stripe Payment Gateway

©33HOPS Sistemas de Información y Redes, S.L. | VAT No: ESB83583716 | Avda. Castilla la Mancha, 95, local posterior, 28701 San Sebastián e los Reyes (Madrid) Spain

Fill in to download
The download link will be sent to your e-mail.

            Read our Privacy Policy

(*) DC & Pro users, please login to your user area to download