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#1 2021-07-08 21:36:36

zarthan
Member
Registered: 2018-02-25
Posts: 37

License key file not generated after 24 hours (solved)

I have been helping someone get XSIBacup Pro installed and running. After generating the request.key yesterday, the license file has not been generated. What is the best way to get this matter taken care of?
I will pose a question, would the fact that they have an IPV6 address cause issues?

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#2 2021-07-09 07:59:08

admin
Administrator
Registered: 2017-04-21
Posts: 1,846

Re: License key file not generated after 24 hours (solved)

You need to generate the request.key file and upload it to the user's license panel.
Contact support if you need help.

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