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georgeyap

Member

Registered: 2020-09-04

Posts: 1

xsibackup SMTP report not received

Hi there,

I am using XSIBACKUP-FREE 11.2.8 and I have been previously able to receive email reports from XSI without issues.
We recently configured a relay and from that new relay, I am not able to receive an alert with the report of the backup.

Running the job manually, it says:

Using stored SMTP server info...
Found conf/smtpsrvs file...
Using SMTP server #1: 10.65.20.27:25
Open firewall: 2020-09-04T09:23:17|  Opening port 25 for SMTPout-25 service...
220 ********************************************************
250 RELAY01.test.lan
250-RELAY01.test.lan
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 SMTPUTF8
250 2.1.0 Ok
250 2.1.5 Ok
354 End data with <CR><LF>.<CR><LF>
Firewall rule SMTPout-25 closed.

On the relay server
Sep  4 17:23:20 RELAY01 postfix/smtpd[12562]: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
Sep  4 17:23:20 RELAY01 postfix/smtpd[12562]: warning: No server certs available. TLS won't be enabled
Sep  4 17:23:20 RELAY01 postfix/smtpd[12562]: connect from ESX01.test.lan[10.10.8.11]
Sep  4 17:23:22 RELAY01 postfix/smtpd[12562]: lost connection after CONNECT from ESX01.test.lan[10.10.8.11]
Sep  4 17:23:22 RELAY01 postfix/smtpd[12562]: disconnect from ESX01.test.lan[10.10.8.11] commands=0/0
Sep  4 17:23:23 RELAY01 postfix/smtpd[12562]: connect from ESX01.test.lan[10.10.8.11]
Sep  4 17:23:25 RELAY01 postfix/smtpd[12562]: improper command pipelining after EHLO from ESX01.test.lan[10.10.8.11]: MAIL FROM: <archive-infra@test.com>\r\nRCPT TO: <george.yap@test.com>\r\nDATA\r\nXXXXX
Sep  4 17:23:25 RELAY01 postfix/smtpd[12562]: 5EB00A233C: client=ESX01.test.lan[10.10.8.11]
Sep  4 17:23:25 RELAY01 postfix/smtpd[12562]: lost connection after DATA (5937 bytes) from ESX01.test.lan[10.10.8.11]
Sep  4 17:23:25 RELAY01 postfix/smtpd[12562]: disconnect from ESX01.test.lan[10.10.8.11] helo=1 ehlo=1 mail=1 rcpt=1 data=0/1 commands=4/5
Sep  4 17:23:25 RELAY01 postfix/cleanup[12565]: 5EB00A233C: message-id=<>

On another ESX, when it does send an email, it works but I get a garbled report and all the images and tables don't show properly.
The log says:

250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 SMTPUTF8
250 2.1.0 Ok
250 2.1.5 Ok
250 2.1.5 Ok
250 2.1.5 Ok
354 End data with <CR><LF>.<CR><LF>
250 2.0.0 Ok: queued as AC3BCA222D
221 2.0.0 Bye

Can you please advise?

admin

Administrator

Registered: 2017-04-21

Posts: 2,055

Re: xsibackup SMTP report not received

The message is indeed delivered, the issue is on your SMTP server.