#1 2020-05-15 20:31:59

gugansf
Member
Registered: 2019-05-13
Posts: 6

Error: skipping, not able to retrieve VM information

Posting now on the right place, XSIBACKUP-PRO

Need help backup up a File Server.....could backup other VMs in this host, but not this Server....
I`ve recreated the VM attaching the same disks, but the error remains......

---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:15|  ###############################################################################
2020-05-15T15:07:15|     XSIBACKUP-PRO 11.2.19: new execution request                     
2020-05-15T15:07:15|  ###############################################################################
2020-05-15T15:07:15| 
2020-05-15T15:07:15|  NOTICE: (c) XSIBackup kills any user launched jobs, make sure you don't overlap manual jobs
---------------------------------------------------------------------------------------------------------------------------------
XSIBackup PID:          2184969                                                    JUTFEVMW0101
Fri, 15 May 2020 15:07:15 +0000                               IPv4: 192.168.0.121/255.255.255.0
VMware ESXi 6.7.0 build-13006603                              (c) Rsync 3.1.0 as opt. dependency
---------------------------------------------------------------------------------------------------------------------------------
Backup Id:                fsloc                          Intel(R) Xeon(R) E-2144G CPU @ 3.60GHz
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  Backup description: BKP FS LOCAL
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  Alert: crontab is not installed for user root
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  ADVICE: no SSD disks, please consider adding an SSD cache disk to improve performance
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  Backup user is: root
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  Backup program is: vmkfstools
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:17|  --backup-point found at /vmfs/volumes/Datastore1/BKP (filesystem: VMFS-6)
---------------------------------------------------------------------------------------------------------------------------------
E-mail Warnings
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:18|  The e-mail report will not be sent because of the followig reasons:
2020-05-15T15:07:18|  The --mail-from string has not been set
2020-05-15T15:07:18|  The --smtp-srv string has not been set
2020-05-15T15:07:18|  The --smtp-port string has not been set
2020-05-15T15:07:18|  The --smtp-usr string has not been set, you need --smtp-usr if --smtp-auth is other than -none-
2020-05-15T15:07:18|  The --smtp-pwd string has not been set, you need --smtp-pwd if --smtp-auth is other than -none-
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:18|  Getting list of all VMs...
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:18|  3      JUTFECLI0101   [Datastore2] JUTFECLI0101/JUTFECLI0101.vmx   windows9_64Guest        vmx-13             
2020-05-15T15:07:18|  4      JUTFEDCS0101   [Datastore2] JUTFEDCS0101/JUTFEDCS0101.vmx   windows8Server64Guest   vmx-15             
2020-05-15T15:07:19|  5      JUTTESTE0101   [Datastore2] JUTTESTE0101/JUTTESTE0101.vmx   windows9Guest           vmx-13             
2020-05-15T15:07:19|  9      JUTFEFSE0101   [Datastore2] JUTFEFSE0101/JUTFEFSE0101.vmx   windows8Server64Guest   vmx-14             
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:20|  VMs to backup:
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:20|  9      JUTFEFSE0101   [Datastore2] JUTFEFSE0101/JUTFEFSE0101.vmx   windows8Server64Guest   vmx-14             
2020-05-15T15:07:20|  Error: skipping, not able to retrieve VM information
---------------------------------------------------------------------------------------------------------------------------------
---------------------------------------------------------------------------------------------------------------------------------
2020-05-15T15:07:21|  Calculating sizes...
---------------------------------------------------------------------------------------------------------------------------------

Offline

#2 2020-05-17 09:43:15

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: Error: skipping, not able to retrieve VM information

The exact reason for this error is that (c)XSIBackup can't get a list of the files compounding the VM to, in turn, calculate their size. The most likely cause is that there is some unsupported character in some path or that some file was edited externally and the original encoding was lost. Check the .vmx file with vi or a simple cat command:

cat JUTFEFSE0101.vmx | grep vmdk

To make sure that all paths are  O.K.
Also delete any eventually existing snapshot before trying again.

Offline

#3 2020-05-18 11:49:06

gugansf
Member
Registered: 2019-05-13
Posts: 6

Re: Error: skipping, not able to retrieve VM information

Cound not find any unsupported Character, and all paths are correct, there are any other options?

.encoding = "UTF-8"
config.version = "8"
virtualHW.version = "14"
vmci0.present = "TRUE"
floppy0.present = "FALSE"
numvcpus = "6"
memSize = "8192"
bios.bootRetry.delay = "10"
powerType.suspend = "soft"
tools.upgrade.policy = "manual"
sched.cpu.units = "mhz"
sched.cpu.affinity = "all"
vm.createDate = "1589509428039206"
scsi0.virtualDev = "lsisas1068"
scsi0.present = "TRUE"
sata0.present = "TRUE"
usb_xhci.present = "TRUE"
ethernet0.virtualDev = "e1000e"
ethernet0.networkName = "VM Network"
ethernet0.addressType = "generated"
ethernet0.present = "TRUE"
sata0:0.deviceType = "atapi-cdrom"
sata0:0.fileName = "/vmfs/devices/cdrom/mpx.vmhba0:C0:T4:L0"
sata0:0.present = "TRUE"
displayName = "JUTFEFSE0101"
guestOS = "windows8srv-64"
toolScripts.afterPowerOn = "TRUE"
toolScripts.afterResume = "TRUE"
toolScripts.beforeSuspend = "TRUE"
toolScripts.beforePowerOff = "TRUE"
tools.syncTime = "FALSE"
uuid.bios = "56 4d 4b 85 4a 2a d3 68-c8 bf ee 14 eb dc cb ca"
uuid.location = "56 4d 4b 85 4a 2a d3 68-c8 bf ee 14 eb dc cb ca"
vc.uuid = "52 df d4 6d 8e 2e dc c4-2c 31 ce 68 33 20 88 24"
sched.cpu.min = "0"
sched.cpu.shares = "normal"
sched.mem.min = "0"
sched.mem.minSize = "0"
sched.mem.shares = "normal"
scsi0:0.deviceType = "scsi-hardDisk"
scsi0:0.fileName = "JUTFEFSE0101.VMDK"
sched.scsi0:0.shares = "normal"
sched.scsi0:0.throughputCap = "off"
scsi0:0.present = "TRUE"
scsi0:1.deviceType = "scsi-hardDisk"
scsi0:1.fileName = "JUTFEFSE01012.VMDK"
sched.scsi0:1.shares = "normal"
sched.scsi0:1.throughputCap = "off"
scsi0:1.present = "TRUE"
ethernet0.generatedAddress = "00:0c:29:dc:cb:ca"
vmci0.id = "-337851446"
cleanShutdown = "FALSE"
extendedConfigFile = "JUTFEFSE0101.vmxf"
vcpu.hotadd = "TRUE"
mem.hotadd = "TRUE"
tools.guest.desktop.autolock = "FALSE"
nvram = "JUTFEFSE0101.nvram"
pciBridge0.present = "TRUE"
svga.present = "TRUE"
pciBridge4.present = "TRUE"
pciBridge4.virtualDev = "pcieRootPort"
pciBridge4.functions = "8"
pciBridge5.present = "TRUE"
pciBridge5.virtualDev = "pcieRootPort"
pciBridge5.functions = "8"
pciBridge6.present = "TRUE"
pciBridge6.virtualDev = "pcieRootPort"
pciBridge6.functions = "8"
pciBridge7.present = "TRUE"
pciBridge7.virtualDev = "pcieRootPort"
pciBridge7.functions = "8"
hpet0.present = "TRUE"
RemoteDisplay.maxConnections = "-1"
sched.cpu.latencySensitivity = "normal"
svga.autodetect = "TRUE"
disk.EnableUUID = "TRUE"
numa.autosize.cookie = "40001"
numa.autosize.vcpu.maxPerVirtualNode = "4"
sched.swap.derivedName = "/vmfs/volumes/5d3a15aa-f1cdf352-599c-6c2b59fcf036/JUTFEFSE0101/JUTFEFSE0101-8519518d.vswp"
pciBridge0.pciSlotNumber = "17"
pciBridge4.pciSlotNumber = "21"
pciBridge5.pciSlotNumber = "22"
pciBridge6.pciSlotNumber = "23"
pciBridge7.pciSlotNumber = "24"
scsi0.pciSlotNumber = "160"
ethernet0.pciSlotNumber = "192"
usb_xhci.pciSlotNumber = "224"
vmci0.pciSlotNumber = "32"
sata0.pciSlotNumber = "33"
scsi0.sasWWID = "50 05 05 65 4a 2a d3 60"
ethernet0.generatedAddressOffset = "0"
vm.genid = "5036333316243772875"
vm.genidX = "-4299606199740372677"
monitor.phys_bits_used = "43"
vmotion.checkpointFBSize = "4194304"
vmotion.checkpointSVGAPrimarySize = "16777216"
softPowerOff = "FALSE"
svga.guestBackedPrimaryAware = "TRUE"
migrate.hostLog = "./JUTFEFSE0101-8519518d.hlog"
scsi0:1.redo = ""
scsi0:0.redo = ""
usb_xhci:4.present = "TRUE"
usb_xhci:4.deviceType = "hid"
usb_xhci:4.port = "4"
usb_xhci:4.parent = "-1"

Offline

#4 2020-05-19 14:23:18

admin
Administrator
Registered: 2017-04-21
Posts: 1,385

Re: Error: skipping, not able to retrieve VM information

Are your .vmdk disks named in capital letters fro some reason?, we have never seen this, but in ESXi they are always named lower case.
That is most probably the culprit of all your issues.

Offline

#5 2020-05-19 14:47:52

gugansf
Member
Registered: 2019-05-13
Posts: 6

Re: Error: skipping, not able to retrieve VM information

No special reason, I`ll check it and rename

Offline

Board footer