Forum ©XSIBackup: ©VMWare ©ESXi Backup Software

clicream

Member

Registered: 2018-04-19

Posts: 27

the VM will not be quiesced, no tools detected

The VM that I tried to back up already have vmware-tools running but xsibackup cannot detect it. Is there any way to correct this?

Log snippets:

2018-05-24T16:09:47|  Snapshot & Quiescing
---------------------------------------------------------------------------------------------------------------------------------
2018-05-24T16:09:47|  [MAIL1] info: the VM will not be quiesced, no tools detected
2018-05-24T16:09:47|  [MAIL1] info: round 2
---------------------------------------------------------------------------------------------------------------------------------
2018-05-24T16:09:48|  [MAIL1] info: snapshot taken, quiescing status: NO (no tools detected)
---------------------------------------------------------------------------------------------------------------------------------
2018-05-24T16:09:50|  Initiating OneDiff differential backup...
---------------------------------------------------------------------------------------------------------------------------------
2018-05-24T16:09:52|  [MAIL1] info: delta remains cleaned up at mirror VM [MAIL1_XSIBAK]
---------------------------------------------------------------------------------------------------------------------------------
[MAIL1] info: transfering snapshot file [MAIL1-Snapshot4.vmsn]

admin

Administrator

Registered: 2017-04-21

Posts: 2,072

Re: the VM will not be quiesced, no tools detected

This is the command XSIBackup uses to know about the current VMWare Tools status:

vim-cmd vmsvc/get.guest VMId "toolsStatus"

Which returns something like this:

(vim.vm.GuestInfo) {
   dynamicType = <unset>,
   toolsStatus = "toolsNotInstalled",
   toolsVersionStatus = "guestToolsNotInstalled",
   toolsVersionStatus2 = "guestToolsNotInstalled",
   toolsRunningStatus = "guestToolsNotRunning",
   toolsVersion = "0",
   toolsUpdateStatus = (vim.vm.GuestInfo.ToolsUpdateStatus) null,
   guestId = <unset>,
   guestFamily = <unset>,
   guestFullName = <unset>,
   hostName = <unset>,
   ipAddress = <unset>,
   screen = (vim.vm.GuestInfo.ScreenInfo) {
      dynamicType = <unset>,
      width = 720,
      height = 400,
   },
   guestState = "notRunning",
   powerPolicy = (vim.vm.PowerPolicy) null,
   appHeartbeatStatus = "appStatusGray",
   appState = "none",
   guestOperationsReady = false,
   interactiveGuestOperationsReady = false,
}

Where "VMId" is the Virtual Machine Id as returned by

vim-cmd vmsvc/getallvms

Just run the above command and check whether the [b]toolsStatus[/b] key shows VMWare Tools are installed and running or not.

clicream

Member

Registered: 2018-04-19

Posts: 27

Re: the VM will not be quiesced, no tools detected

It is running

VMware ESXi 6.0.0 build-4192238

vim-cmd vmsvc/get.guest 1 "toolStatus"
Guest information:

(vim.vm.GuestInfo) {
   toolsStatus = "toolsOld",
   toolsVersionStatus = "guestToolsNeedUpgrade",
   toolsVersionStatus2 = "guestToolsSupportedOld",
   toolsRunningStatus = "guestToolsRunning",
   toolsVersion = "9231",
   toolsUpdateStatus = (vim.vm.GuestInfo.ToolsUpdateStatus) null,
   guestId = "centos64Guest",
   guestFamily = "linuxGuest",
   guestFullName = "CentOS 4/5/6/7 (64-bit)",
...
   guestState = "running",

admin

Administrator

Registered: 2017-04-21

Posts: 2,072

Re: the VM will not be quiesced, no tools detected

Please [b]clicream[/b], read out answers carefully.
Your output clearly states that your VMWare Tools are outdated:

toolsStatus = "toolsOld"

clicream

Member

Registered: 2018-04-19

Posts: 27

Re: the VM will not be quiesced, no tools detected

I will try updating it thanks.