Forum ©XSIBackup: ©VMWare ©ESXi Backup Software

drubio@365it.fr

Member

Registered: 2020-04-22

Posts: 11

Backup stuck

Hi

This day, the backup is stuck.

The backup as not finished since about 10 hours, and the job logs dont have new line in here.

The ps aux in vmware show lines like this :

21942809  21942809  sh                                     21942809  User    WAIT    UWAIT   0-19      0.4195    /bin/sh -c "/vmfs/volumes/DATASTORE1/XSIBACKUPPRO/XSIBackup-Pro/jobs/1"
21942812  21942812  busybox                                21942812  User    WAIT    UWAIT   0-19      0.2419    ash /vmfs/volumes/DATASTORE1/XSIBACKUPPRO/XSIBackup-Pro/jobs/1
21942815  21942815  sh                                     21942815  User    RUN     NONE    0-19  48047.649032  /bin/sh /vmfs/volumes/DATASTORE1/XSIBACKUPPRO/XSIBackup-Pro/xsibackup --backup-prog=XSITools:z --snapshot=doquiesce --backup-point=/vmfs/volumes/Q18AI15841_S4AUE736_Backup0/BACKUP/FULLDEDUPLZO --backup-type=All --backup-how=Hot --del-dirs=+15d --use-smtp=2 --mail-to=xxx --backup-id=1 --description=xxx --subject=xxx --exec=yes

Is it linked with the rotation "--del-dirs=+15d" or something else ?
What can i do for debug ?

At this time i must kill the process.

Thanks for your reply.

admin

Administrator

Registered: 2017-04-21

Posts: 2,013

Re: Backup stuck

Please, do not name jobs outside its naming scheme 000-999

Depending on the amount of data you are storing, rotating data can take a long time.
You should inspect what's going on in the log before actually killing the process:

tail -f /scratch/XSI/XSIBackup-Pro/var/logs/xsibackup.log

drubio@365it.fr

Member

Registered: 2020-04-22

Posts: 11

Re: Backup stuck

"Outside is naming scheme"?
Can you detail please, i have followed the wizard UI since i had the pro version.

Here i the result :
[root@S4AUE736:/vmfs/volumes/5e99e293-82496ade-eeee-7cd30a6a4330/XSIBACKUPPRO/XSIBackup-Pro] tail -f /vmfs/volumes/DATASTORE1/XSIBACKUPPRO/XSIBackup-Pro/var/
logs/xsibackup.log
sent 407 bytes  received 35 bytes  884.00 bytes/sec
total size is 310  speedup is 0.70
---------------------------------------------------------------------------------------------------------------------------------
sending incremental file list
PGT-EBP-000002-sesparse.vmdk
    189,800,448 100%   22.59MB/s    0:00:08 (xfr#1, to-chk=0/1)

sent 189,846,887 bytes  received 35 bytes  19,983,886.53 bytes/sec
total size is 189,800,448  speedup is 1.00
---------------------------------------------------------------------

Last edited by drubio@365it.fr (2020-07-01 11:02:42)

admin

Administrator

Registered: 2017-04-21

Posts: 2,013

Re: Backup stuck

You published this URL in your first post:

/vmfs/volumes/DATASTORE1/XSIBACKUPPRO/XSIBackup-Pro/jobs/1

Which shows some job named "1" instead of "001"

Your log shows that the program halted, you may be low of memory or be experiencing some network problem.
Try to look for some possible cause in the logs of your ESXi host and the backup host too.

drubio@365it.fr

Member

Registered: 2020-04-22

Posts: 11

Re: Backup stuck

Thanks for your reply.
At this time, how can i stop the job "properly" ?

Will be a specific command to test the deduped data ?

Last edited by drubio@365it.fr (2020-07-01 11:15:22)

admin

Administrator

Registered: 2017-04-21

Posts: 2,013

Re: Backup stuck

You said to have already stopped it.
The only way to stop a process is through Linux signalling:

kill -9 PID # To stop it immediately
kill -15 PID # to request a gentle shutdown

As (c)XSIBackup just reads data, you may stop it forcefully, the backup won't be good though.

drubio@365it.fr

Member

Registered: 2020-04-22

Posts: 11

Re: Backup stuck

Thanks.

Must we check the deduped repository after that ?
With wich command ?

admin

Administrator

Registered: 2017-04-21

Posts: 2,013

Re: Backup stuck

If you interrupt an XSITools:z backup, you will generate half written block manifests at the YYYYMMDDhhmmss timestamped directory, thus you should remove that folder. When you do that you will leave some orphan blocks (blocks which were only present in the backup that was halted). This is not crucial, as will only occupy some MBs and they will be pruned next time you prune the repository.

To check a repository at any time:

./xsibackup --check-xsitoolsrepo=/path/to/repo

drubio@365it.fr

Member

Registered: 2020-04-22

Posts: 11

Re: Backup stuck

ok thanks

admin

Administrator

Registered: 2017-04-21

Posts: 2,013

Re: Backup stuck

Please, note this thread corresponds to an old software edition - (c)XSIBackup Classic - which has been deprecated. Use our latest software edition: (c)XSIBackup-DC and refer to its manual to backup your (c)ESXi VMs as of 2021