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#1 2020-01-07 08:50:57

From: Germany
Registered: 2019-08-08
Posts: 2

ERROR CLRSYNC1, XSIDiff not licensed since update 11.2.15

I just updated XSIBackup-Pro from 11.2.10 to 11.2.15
the license.key file is copied to the new directory (from "/vmfs/volumes/hgst/xsi-dir" to "/vmfs/volumes/hgst/XSIBackup-Pro")

I receied the following error code after first Backup with unsing xsitools (compression enabled)
ERROR CLRSYNC1, details: [WSE2016] error: rsync error, details:  [31m(c) XSIDiff not licensed (20.00 GB limit)  [0m

I submitted a new request.key and copied the new license.key in the new sxi-backup directory ("/vmfs/volumes/hgst/XSIBackup-Pro")
and I still receive the above error code.

With Version 11.2.10 I had no errors
[32m(c) XSIDiff licensed:
[0mA full file copy will be performed, no meta-data available

What can I do?


#2 2020-01-07 09:30:53

Registered: 2017-04-21
Posts: 1,821

Re: ERROR CLRSYNC1, XSIDiff not licensed since update 11.2.15

You will need to renew your keys to use 11.2.15 and above. Just contact support to allow your keys to be regenerated.


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