#1 2020-01-07 08:50:57

stbck
Member
From: Germany
Registered: 2019-08-08
Posts: 2

ERROR CLRSYNC1, XSIDiff 2.0.0.0 not licensed since update 11.2.15

I just updated XSIBackup-Pro from 11.2.10 to 11.2.15
the license.key file is copied to the new directory (from "/vmfs/volumes/hgst/xsi-dir" to "/vmfs/volumes/hgst/XSIBackup-Pro")

I receied the following error code after first Backup with unsing xsitools (compression enabled)
ERROR CLRSYNC1, details: [WSE2016] error: rsync error, details:  [31m(c) XSIDiff 2.0.0.0 not licensed (20.00 GB limit)  [0m

I submitted a new request.key and copied the new license.key in the new sxi-backup directory ("/vmfs/volumes/hgst/XSIBackup-Pro")
and I still receive the above error code.

With Version 11.2.10 I had no errors
[xsibackup.log:]
[32m(c) XSIDiff 1.1.1.4 licensed:
[0mA full file copy will be performed, no meta-data available

What can I do?

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#2 2020-01-07 09:30:53

admin
Administrator
Registered: 2017-04-21
Posts: 1,366

Re: ERROR CLRSYNC1, XSIDiff 2.0.0.0 not licensed since update 11.2.15

You will need to renew your keys to use 11.2.15 and above. Just contact support to allow your keys to be regenerated.

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