#1 2019-12-06 21:34:42

chadc
Member
Registered: 2019-12-06
Posts: 3

Initial Download Key Failure

I have tried twice to get a successful download key.  Each time, the wget returns an HTML page stating:

The key is invalid or has expired, only two downloads are allowed per key, download a new one at 33hops.com

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#2 2019-12-07 09:59:28

admin
Administrator
Registered: 2017-04-21
Posts: 1,363

Re: Initial Download Key Failure

Close your browser, open it again to generate a new session and try again.

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#3 2019-12-10 20:44:34

chadc
Member
Registered: 2019-12-06
Posts: 3

Re: Initial Download Key Failure

Unfortunately the browser close/reopen solution was not successful.  I've tried initiating the download request from clean sessions using both Chrome and Edge without a successful result.  My wget using direct copy/paste content still gets the invalid key webpage response.

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#4 2019-12-17 17:17:03

admin
Administrator
Registered: 2017-04-21
Posts: 1,363

Re: Initial Download Key Failure

We don't know what might be the problem with your wget session, we have downloaded the package from a browser and also using wget.

[root@esxi1:/tmp] wget http://a.33hops.com/downloads/?key=Xm2h1kpL63wIFf5ZXXXXXXXXXXXXXXXXXXXXXXXXXXX3219
Connecting to XXX.33hops.com (XXX.XXX.3.XXX:80)
?key=Xm2h1kpL63wIFf5 100% |*************************************************************************************************************************************************************|  1494k  0:00:00 ETA
[root@esxi1:/tmp]

Please download using your browser and upload the package via SCP or contact support so that we send you latest version. Some systems with multiple internet IPs might experience problemsdownloading.

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#5 2020-01-02 01:51:25

chadc
Member
Registered: 2019-12-06
Posts: 3

Re: Initial Download Key Failure

I have now successfully downloaded the file.  The issue was the multiple IPs - something that I have on all of my main systems.  The download on one of my minor systems (with a sign network interface) was successful.  I'm hopeful that this will work well and I'll bump up to e Pro license.  Thank you.

(maybe add this suggestion to your link containing automated email?)

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#6 2020-01-05 12:16:36

admin
Administrator
Registered: 2017-04-21
Posts: 1,363

Re: Initial Download Key Failure

Yes, that multiple IP issue may cause trouble with our sysems and also with CDNs. Sticky HTTP session behaviour is required when using mutiple gateways.

In any case the workaround is quite simple, download from a single IP gateway and install manually.

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