#1 2018-07-29 10:58:48

DaveK
Member
Registered: 2018-02-10
Posts: 15

XSI 11.0.2 GUI stopped working

I don't know why, but suddenly my XSI GUI stopped working properly, when I choose "Manage Backup Jobs" from menu, XSI exits with error:

/vmfs/volumes/datastore1/xsi-dir/src/pro/menu/main: eval: line 1: syntax error: unexpected ")"

First I thought that may be a jobs files problem, but after removing them error still remain
My installation is esxi 5.5, XSI started from command line works with no problem

how can I start jobs directly from command line?

Last edited by DaveK (2018-07-29 15:31:16)

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#2 2018-07-30 10:24:52

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

Copy the folder /src/pro/menu from the installation package to your ESXi server overwritting all files.

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#3 2018-08-08 13:02:40

ksglt
Member
Registered: 2018-08-07
Posts: 7

Re: XSI 11.0.2 GUI stopped working

admin wrote:

Copy the folder /src/pro/menu from the installation package to your ESXi server overwritting all files.

Same problem.

Had free version installed. then upgraded to pro without removing free.
Later deleted all xsi folder and reinstall.

command line seems to be almost working. I have another problem in command line that backup hangs. ( http://33hops.com/forum/viewtopic.php?id=272)

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#4 2018-08-09 09:02:58

admin
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Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

Have you copied the /src/pro/menu folder as suggested?
If the problem persists, please remove the xsi-dir folder, keeping a copy of your xsi-dir/conf/smtpsrvs and any other configuration files you might have tweaked, as well as your RSA key pair (any file containg the word _rsa_) and install from scratch

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#5 2018-08-09 10:16:31

ksglt
Member
Registered: 2018-08-07
Posts: 7

Re: XSI 11.0.2 GUI stopped working

admin wrote:

Have you copied the /src/pro/menu folder as suggested?
If the problem persists, please remove the xsi-dir folder, keeping a copy of your xsi-dir/conf/smtpsrvs and any other configuration files you might have tweaked, as well as your RSA key pair (any file containg the word _rsa_) and install from scratch

Short, yes!
Long,
1. extracted from archive located in /tmp/XSIBACKUP-PRO.zip, same error
2. deleted all xsi folder, installed with script from online source, same error
3. downloaded to my pc from your web xsibackup-pro-153371387119514182234.zip, extracted localy then uploaded files to folder, same error.
4. deleted all xsi folder installed in shor path /vmfs/volumes/SSD1/xsi-dir/, same problem
5. deleted all xsi folder installed in long path /vmfs/volumes/58560755-b0f4f26e-8190-001fe241a6cb/xsi-dir/

is there comand line to trubleshoot more ?


[root@localhost:~] cd /vmfs/volumes/58560755-b0f4f26e-8190-001fe241a6cb/xsi-dir/
[root@localhost:/vmfs/volumes/58560755-b0f4f26e-8190-001fe241a6cb/xsi-dir] ./xsibackup --backup-point="19
2.168.22.121:22:/vmfs/volumes/121_SATA/backup/"  --backup-prog=OneDiff --backup-type=custom --backup-vms=
"_ON_VHP_SSPRO"  >> "/vmfs/volumes/SSD1/xsi-dir/var/logs/xsibackup1.log"
[root@localhost:/vmfs/volumes/58560755-b0f4f26e-8190-001fe241a6cb/xsi-dir]

xsibackup1.log file 0 kb

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#6 2018-08-09 11:00:11

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

The GUI is more than tested.
The cause has to be a particular problem.
Contact support to find where your problem relies.

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#7 2018-08-10 06:37:39

ksglt
Member
Registered: 2018-08-07
Posts: 7

Re: XSI 11.0.2 GUI stopped working

admin wrote:

The GUI is more than tested.
The cause has to be a particular problem.
Contact support to find where your problem relies.

Thank you for help over support email.
removing everything and host reboot helped.

rm –rf /vmfs/volumes/datastore1/xsi-dir;chmod 0700 /var/spool/cron/crontabs/root;sed -i '/-dir\/jobs/d' /var/spool/cron/crontabs/root;sed -i '/cron-init/d' /etc/rc.local.d/local.sh

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#8 2018-08-10 11:19:44

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

Great to know. Should somebody experience ESXi host slowing down, command line behaving sluggish or GUI not showing up, after having configured it as explained in the GUI manual: https://33hops.com/xsibackup-pro-gui-manual.html#1

A reboot will be the best solution. If the problem reappears, you might be suffering some hardware problem or lack of memory. A quite inexpensive and effective way of making things move faster is to add an SSD disk as a host cache device. Of course memory is still faster than SSDs, so adding extra memory is always a good idea.

SSD Samsung M2 PCIE 960/970 EVO series are NVMe disks with a much higher transfer rate, much closer to RAM speed. Installing one of this, or anything equivalent, like Intel Optane, as a host caché disk, will speed everything up. The bigger the disk, the better, of course. Believe me, it's probably the best money you could spend to speed up your hosts.

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#9 2018-08-21 16:11:19

DaveK
Member
Registered: 2018-02-10
Posts: 15

Re: XSI 11.0.2 GUI stopped working

new server, new ESXI(now 6.5), new clean installation, and after while wiggling thru GUI, the same problem:

/vmfs/volumes/datastore1/xsi-dir/src/pro/menu/main: eval: line 1: syntax error: unexpected redirection

for me there is much more problems with GUI than before, without GUI. I want use it, but i cant grrrr. Unfortunatly i can't reboot my host, just like that, i've got there services that need to be online sad

How can I add jobs to cron in old good cli way?

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#10 2018-08-21 16:25:27

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

Yes, of course you can just create your jobs manually, just follow this instructions here:

https://33hops.com/xsibackup-free-11-th … anged.html

You must have mixed some older files with new ones. What you should do is:

1 - Totally remove the xsi-dir and all traces of any previous installation

rm –rf /vmfs/volumes/datastore1/xsi-dir;chmod 0700 /var/spool/cron/crontabs/root;sed -i '/-dir\/jobs/d' /var/spool/cron/crontabs/root;sed -i '/cron-init/d' /etc/rc.local.d/local.sh

2 - Kill any eventual zombie processes related to XSIBackup

OLDIFS=$IFS;IFS=";";for job in $(ps -c | grep xsi | awk '{print $1}' | \
sed -e ':a;N;$!ba;s/\n/;/g');do kill -9 $job 2>/dev/null;done;IFS=$OLDIFS

3 - Install from the user area by using the script.

Please, note that if you want to install to some other path than the default one "/vmfs/volumes/datastore1/xsi-dir", you will have to tweak the example scripts to your needs.

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#11 2018-08-21 20:14:32

DaveK
Member
Registered: 2018-02-10
Posts: 15

Re: XSI 11.0.2 GUI stopped working

It is really hard to find resolution for "unexpected redirection"? As you can see this situation it's not "one on a million" I'm was using XSI for few years without any problems, until now, this time (from version 11) contact with XSI Backup is really frustrating.
Where can i find older versions, without GUI?

Last edited by DaveK (2018-08-21 20:17:00)

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#12 2018-08-22 16:25:44

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

You can contact support to get an older release, but you should avoid doing that, as latest versions are far more stable and advanced.

Contact support to be helped with your particular problem. What do you mean by "not one in a million"?, user ksglt followed our advice and is already using the software.

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#13 2018-08-22 21:47:16

DaveK
Member
Registered: 2018-02-10
Posts: 15

Re: XSI 11.0.2 GUI stopped working

"not one in a million" is the reply for "The GUI is more than tested" wink I've found version 10.3.2 on my disk, as always works without any problems, maybe version 11 in future will be more polished, but now anytime i touch that edition, i've got problems, as you can see, not only me.

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#14 2018-08-23 16:10:30

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

You can do whatever you want.
"More than tested" means that if you follow our advice there's a 100% chance that your GUI works.
Messages such as "unexpected redirection" are gross bash errors which aren't even indicating a problem with the program, but with the installation itself.
You can contact support to solve your problem, or stick to your older version, that's up to you.

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#15 2018-09-19 13:39:32

bryanvaden@gmail.com
Member
Registered: 2018-09-18
Posts: 4

Re: XSI 11.0.2 GUI stopped working

I am having a similar issue.  When selecting "Jobs", I am dumped back to the prompt with this message "/xsi-dir/src/pro/menu/main: eval: line 1: syntax error: unterminated quoted string".  I have performed a uninstall and installed again. Restarting this server has to be scheduled weeks in advanced, so I haven't been able to reboot.

Thoughts?

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#16 2018-09-19 14:45:48

admin
Administrator
Registered: 2017-04-21
Posts: 1,370

Re: XSI 11.0.2 GUI stopped working

Contact support and have your case examined, we cannot offer general answers to particular issues.

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