#1 2018-04-22 09:41:29

alexm
Member
Registered: 2018-04-22
Posts: 5

Working great, then today I got: Failed to clone disk: Not a directory

I had an error this morning... it has been working great but at 0500 this morning I got an error in my email saying:

ERROR CLVMKFS1 details: [WHM] error: vmkfstools error details: Failed to clone disk: Not a directory (1310729).

It left a weird file in the /vmfs/volumes/QNAP/VMware (my NAS datastore) folder. Instead of there being a folder called "WHM" (my server name) it left a file "WHM" just 9kb big.

It then went to backup the remaining servers just fine, in folders. I tried running it from the command line and the backup completed fine. Any idea what caused this?

Alex


Here is part of the log:


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2018-04-22T04:00:21|  [WHM] starting backup...
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2018-04-22T04:00:21|  XSIBackup will backup your VMs while they are running and will quiesce guest services too, so that users
2018-04-22T04:00:21|  can continue to use the VM while the backup is taking place. You can also run cold and warm --backup-how
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2018-04-22T04:00:21|  Hot backup selected for VM: [WHM], will not be switched off
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2018-04-22T04:00:22|  [WHM] info: boot partition is MBR
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2018-04-22T04:00:22|  Removing snapshots, please wait...
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2018-04-22T04:00:24|  Syncronizing config files
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2018-04-22T04:01:18|  Backing up virtual disks...
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2018-04-22T04:01:18|  scsi0:0.fileName = "whm_0.vmdk"
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Destination disk format: VMFS thin-provisioned
Cloning disk '/vmfs/volumes/datastore1/whm/whm_0.vmdk'...
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2018-04-22T04:01:18|  [WHM] CLVMKFS1 error: Failed to clone disk: Not a directory (1310729).

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#2 2018-04-22 09:58:16

admin
Administrator
Registered: 2017-04-21
Posts: 1,366

Re: Working great, then today I got: Failed to clone disk: Not a directory

Can you send us that 9kb file?, just send us a form through our web page and we'll answer you through regular e-mail.

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#3 2018-04-22 11:02:59

alexm
Member
Registered: 2018-04-22
Posts: 5

Re: Working great, then today I got: Failed to clone disk: Not a directory

Hi,

Where abouts can I send the file? I only see a text box on your main site.

Alex

UPDATE FROM ADMIN 2018-04-23 09:00:

We sent you an e-mail to your registered e-mail address, but the message bounced with a domain not found error.
Please, write to us through our webform: https://33hops.com/formulario-de-contacto.asp
It does not matter if it does not allow you to upload files, we'll reach you back from a regular e-mail address.

UPDATE FROM ADMIN 2018-04-23 09:46:

There is a small inconsistency in your log, which is: your VM name is WHM (in capital letters), while the directory where the files are stored seems to be lower case /vmfs/volumes/datastore1/whm/whm_0.vmdk. XSIBackup can handle this without issues, as it will look for the name of the disks in the .vmx file, but I would consider checking the VM structure, as it seems to have been renamed manually. That file is the key to know the cause of your issue, so please, send it to us to delve into your issue.

UPDATE FROM ADMIN 2018-04-23 09:57:

We keep on getting this error when writing to you:

      '****x@d**f*.net' en 23/04/2018 9:57
            Server error: '450 4.1.2 <****x@d**f*.net>: Recipient address rejected: Domain not found'

Please provide an alternative e-mail address (gmail.com, yahoo.com or similar would be the best)

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#4 2018-04-23 14:10:51

admin
Administrator
Registered: 2017-04-21
Posts: 1,366

Re: Working great, then today I got: Failed to clone disk: Not a directory

SOLUTION:

This topic's solution has been placed in other thread which was closely related.

http://33hops.com/forum/viewtopic.php?pid=895#p895

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