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#1 2022-07-22 16:25:38

indieair
Member
Registered: 2022-03-09
Posts: 9

Backup hangs

We are performing backup over IP and when we use the "VMs(ALL)" parameters, it backs up successfully.

However, when we change the param to selected few VMs, the backup hangs at the first VM at around 85%.

The command we are using is

/scratch/XSI/XSIBackup-DC/xsibackup --backup "VMs(vm-1, vm-2, vm-3, vm-4, vm-5)" user@remote-server:22:/path/to/backup/vm/ --rotate=5

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#2 2022-07-24 17:50:51

admin
Administrator
Registered: 2017-04-21
Posts: 1,983

Re: Backup hangs

Can you share the output?
If it contains sensible data or you prefer not to post it contact us at Support.

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#3 2022-07-25 01:51:57

indieair
Member
Registered: 2022-03-09
Posts: 9

Re: Backup hangs

The output is as follows,

-------------------------------------------------------------------------------------------------------------
LZJB compression has been enabled
-------------------------------------------------------------------------------------------------------------
Block size is 1.00 MB (1048576 bytes)
-------------------------------------------------------------------------------------------------------------
Performing --backup action
-------------------------------------------------------------------------------------------------------------
Backup folder '/path/to/backup/20220722171324'
-------------------------------------------------------------------------------------------------------------
Item number 1 in this job
-------------------------------------------------------------------------------------------------------------
Available space in backup volume: 3043382603776 (2.83 TB)
-------------------------------------------------------------------------------------------------------------
vm-1 Hardware Version is: 14
-------------------------------------------------------------------------------------------------------------
Virtual Machine Name: vm-1
-------------------------------------------------------------------------------------------------------------
Creating snapshot VM : vm-1 (powered on)
-------------------------------------------------------------------------------------------------------------
*** Snapshot was successfully created ***
-------------------------------------------------------------------------------------------------------------
Virtual Machine: vm-1
-------------------------------------------------------------------------------------------------------------
Backup start date: 2022-07-22T17:13:35
-------------------------------------------------------------------------------------------------------------
2022-07-22 17:13:35 | Backing up 26 files, total size is 64.31 GB
-------------------------------------------------------------------------------------------------------------
    NUMBER	                                                   FILE             SIZE          PROGRESS
-------------------------------------------------------------------------------------------------------------
    1/26                                            vm-1.vmx          3.21 KB    | Done   0.00%
-------------------------------------------------------------------------------------------------------------
    2/26                                      vm-1-flat.vmdk         60.00 GB    | Done   0.00%
-------------------------------------------------------------------------------------------------------------
::: detail ::: 100.00% done | block 61440 out of 61440                                      | Done  93.30%
-------------------------------------------------------------------------------------------------------------
    3/26                                           vm-1.vmdk        510.00 B     | Done  93.30%
-------------------------------------------------------------------------------------------------------------
    4/26                                           vm-1.vmsd          1.60 KB    | Done  93.30%
-------------------------------------------------------------------------------------------------------------
    5/26	                  vmx-vm-1-2577965230-1.vswp                 [skipped excluded]
-------------------------------------------------------------------------------------------------------------
    6/26	                                vm-1.vmx.lck                 [skipped excluded]
-------------------------------------------------------------------------------------------------------------
    7/26	                  vmx-vm-1-2577965230-2.vswp                 [skipped excluded]
-------------------------------------------------------------------------------------------------------------
    8/26                                                   vmware-1.log        279.85 KB    | Done  93.30%
-------------------------------------------------------------------------------------------------------------

The progress gets stuck at 93.30%

and recently, the backup just stops at the initialising

-------------------------------------------------------------------------------------------------------------
LZJB compression has been enabled
-------------------------------------------------------------------------------------------------------------
Block size is 1.00 MB (1048576 bytes)
-------------------------------------------------------------------------------------------------------------

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#4 2022-07-25 09:54:59

admin
Administrator
Registered: 2017-04-21
Posts: 1,983

Re: Backup hangs

We are lacking important information at the header of the job: (c)XSIBackup version, (c)ESXi version, remote OS, free space, etc...

All we know is that your TTY freezes at different points in time: 85%, 93%.... We don't think using VMs(ALL) or a custom selection has anything to do as the SSH tunnel is created in exactly the same way with the very same parameters, there is no difference at all.

The fact that no error is printed out makes this even spookier. Please revise free space in your local volumes.

df -h
vdf -h

And the load on your systems, both ESXi and remote

esxtop # ESXi box
top # Linux backend

Plus any errors in your remote backup server a.b.c.d

tail -n30 /var/log/xsi/error.log
tail -n30 /home/remoteuser/.xsi/var/log/error.log

(*) Depending on the (c)XSIBackup version your error.log file will be at different locations.

You may need to revise the remote OpenSSH log for some more clues, should the problem not be related to some more obvious matter.

Also check that you didn't run out of memory, although this could only happen in some versions of (c)ESXi with huge VMs.
Read this post on the subject and run the command to check your memory load.

https://33hops.com/vmware-esxi-memory-c … ounds.html

If you are using the Free version, make sure you aren't trying to backup something which exceeds its limits, Although in that case you should simply receive a message.

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#5 2022-08-04 12:16:04

nildarunnor21
Member
From: NYC USA
Registered: 2022-08-04
Posts: 1

Re: Backup hangs

Useful information

Last edited by nildarunnor21 (2022-08-04 12:25:16)

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